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FAQs

How much is delivery?

Free of charge internationally and locally to any orders over $750 HKD

Below that – according to standard shipping rates for registered delivery.

 

How quickly will my delivery arrive?

Local shipments should arrive within 2-5 days. International shipments can take from 5-10 days.

 

Do you gift wrap items? ( Yes - coming soon!) 

Yes! We will have a gift wrap option and can even sign a card for you and also send it direct if you provide us with the lucky recipient’s name, address, contact number and what you would like us to write. 

 

Can I return items?

If you are not 100% delighted with our clothing then you can certainly return your goods to us for a full refund. Please read in detail terms and conditions around shipping and returns

 

Will I get a full refund?

Yes absolutely! We want to make sure our customers are 100% satisfied so we appreciate you telling us why the purchase was not successful and send the garment back unused to us.

 

How do I return items?

Exchanges & Refunds
We hope that you will love your Snug-a-licious stuff as much as we do. However we understand that if it is not quite perfect you may wish to exchange or return an item. If that is the case, we encourage you to contact us via email to arrange an exchange. Your satisfaction is important to us. We accept all exchanges and returns of items which have been unworn and are in perfect condition.

 

Please e-mail us at info@snugalicious.com

 

Contact must be made within 7 days of receipt of your order. Exchanges will happily be given if the item is unused, unworn, with all packaging and labels intact. An additional delivery fee for this service will be charged.

 

If we are not able to supply a suitable item for exchange we can offer you a refund for your returned item (unused, unworn, with all packaging and labels intact). We are only able to offer refunds for the value of the item and not including the initial cost of shipping the item to the customer. We are afraid that as a small company we do not yet have the abilitiy to provide free returns.

 

Returns and exchanges need to be mailed at the customers expense to:

1st Floor 278 Sheung sze wan rd, Clear water bay, New Territories, Hong Kong

Please include a copy of your receipt and a note advising us of your needs.

 

 

What is bamboo?

Bamboo fabric is manufactured using the readily available and easily grown bamboo plant. The plant is harvested and undergoes a chemical process similar to that used in food production, paper manufacturing and soap making. These chemicals easily dissolve in water and the finished product is tested to ensure there is no residue.

 

Why do you use bamboo?

We use bamboo fabric because of its extreme softness, tactility and versatility. It has temperature regulating properties, drawing moisture away from the skin to keep children cool in the summer and warm in the winter. We use 95% bamboo, with 5 % lycra for added freedom of movement and ease of dressing.

 

Is bamboo eco friendly?

Yes. Bamboo grows very quickly with no need for irrigation, heavy machinery or chemical pesticides. It is a sustainable crop that farmers can grow on small areas of land as it grows so tall.

 

Is bamboo safe for my baby?

Our fabric is Oeko Tex 100 certified. This is the industry standard test at the point of manufacture to ensure there are no chemical residues from the manufacturing process left on the fabric.

 

What does temperature-regulating mean?

The natural wicking ability of bamboo fabric means that it draws moisture away from the skin. This is ideal in hot, humid climates as it keeps skin cool and dry in the heat. It also prevents the skin becoming cold in the winter months, colder climates or air conditioning.

 

Are Snug-a-licious clothes underwear or outerwear?

Snug-a-licious clothes are incredibly versatile. The fabric is soft, and not too thick so most items can be worn as under or outerwear. We have designed our range with maximum thought so you can get the most from the items you purchase.

 

Where are Snug-a-licious clothes made?

Our clothes are manufactured in China. We have sourced a manufacturing partner who provides safe, clean working conditions for the workers.

 

Are Snug-a-licious clothes made ethically?

We have done everything we can to ensure that our supply chain partners work in an ethically-minded, people-orientated way that matches our personal and corporate values.

 

Where can I buy Snug-a-licious clothes?

You can order direct from our website or visit a retail store that stock Snug-a-licious clothes. For a full list of stockists, please click here.

 

What size do I need to buy?

We have designed our clothes to accommodate lots of room for growth. Therefore they tend to be a generous fit. One of the virtues of the stretchy bamboo fabric is that it will allow your child to grow snuggly into it over time and still maintain its comfort factor.

 

How do I wash Snug-a-licious clothes?

Cold machine wash with like colours in dissolved detergent. We recommend that you turn the garment inside out when washing.

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